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Q1. What is clean data?A. Data that is trusted by the userB. Data thatis freshly enteredC. Data that is used by a single roleD. Data thatis entered by an adminE. Data that is independent of other dataView AnswerAnswer: AQ2. CORRECT TEXTSaving a custom report will save a snapshot of that data at a moment in time. True or False?View AnswerAnswer:…
Q1. CORRECT TEXTWhat is Data.com? (FormerlyJigsaw)View AnswerAnswer: Data.com is a leading provider of business information and data services that leverages crowd-sourced content contributed by its global business-to-business community of over 1.6 million members. Data.com has over 24 million up-to-date business contacts. Contacts come from Jigsaw, and accounts come from Dun & Bradstreet.Q2. Which of these steps should take place before…
Q1. CORRECT TEXTWhat trigger actions are available to a developer if writing anApex triggeron the Chatter Feed Item object?View AnswerAnswer: 1. Before undelete2. Before deleteQ2. Forecast Category "Commit" can be summarized as:A. ClosedB. Closed + CommitC. Closed + Commit + Best CaseD. Commit + Best Case + PipelineView AnswerAnswer: BQ3. CORRECT TEXTCan reports disseminate information by teams?View AnswerAnswer: Yes. You…
Q1. Match the following loading option to the description of when to useit. "Force.com Data Loader"A. Brian wants to consolidate all his accounts from several systems.B. Bill wants to load 20,000 lead records.C. Beckywants to load all her 65,000 contact records.D. Bobwants to load a single account record.E. Berta wants to keep a separate system as her "system of record"View…
Q1. A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report shows the relations tosales data, lead data, and…
Q1. CORRECT TEXTIf a customer indicates they're keen to build a strong pipeline whatkey elements of the lead generation and lead qualification processrequires consideration?View AnswerAnswer: How you create trusted data through identifying the and determining the needs for leadsUsing validation rules to ensure data integrity on import Ensure the organization has a de-dup process in placeConsider field level security, assignment…
Q1. What should you keep in mind when designing a solution to improve Sales Rep productivity? (Select all that apply)A. Links may be confusing; use them sparinglyB. Including AppExchange mash-ups may slow down Sales RepsC. Information should be entered only onceD. Finding information should only be a few clicks awayView AnswerAnswer: CDQ2. CORRECT TEXTHow do you define clean data?View AnswerAnswer:…
Q1. A strong pipeline requires faster response. Which of the following example describes a need for faster response?A. Leads are qualified but not routed to the right peopleB. Campaigns are launched without communicating the follow-up planC. Leads are tracked in separate systems, not accessible by allD. As business matures, it becomes difficult to identify right prospectsView AnswerAnswer: AQ2. CORRECT TEXTCompany…
Q1. You are setting up security for your client, UCI. UCI has a collaborative sales model and want to make sure all team members work together to meet the customer needs. They are likely to require an open sharing model that will allow them to cross- and up-sell opportunities.A. TrueB. FalseView AnswerAnswer: AQ2. Which task should be included in a…
Q1. CORRECT TEXTHow do you 'manage the funnel'?View AnswerAnswer: Ensure there is a sales methodology that supports the opportunitymanagement processEnsure that there is visibility of the forecast; consider customizable forecastingQ2. What should you do when migrating Opportunities?A. Determine ifyou need to load owner who are not current usersB. Always load all owners, including those who are not current usersC. Only…
Q1. When editing a quote, you can edit which of the following? (Select all that apply)A. The discount to apply to the entire quote includingall line itemsB. The quote name and statusC. The expiration dateof the quoteD. The contact and address information of the customerView AnswerAnswer: BCDQ2. CORRECT TEXTView AnswerAnswer: Managed - For enterprises deploying Chatter Desktop to users whodon't…
Q1. Which of the following statements are true about an end user's forecast? (Select all that apply)A. Is updated in the system every evening at 5 pmB. This aggregate can be dollars of revenueC. This aggregate can be units of productsD. This aggregate can be both dollars or revenue and units of productsE. Rolls up according to the forecast hierarchyView…
Q1. Universal Containers is using Salesforce and has set up a privatesharing model. Sam is a sales executive who reports to John, a sales manager. Sam has ownership of the ABCCompany account record and has created an opportunity for ABC Company. There is a sharing rule that allows the finance team to see all accounts and opportunities. Which statement is…
Q1. Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)A. Route cases toagents in an alternate center.B. Disable the Interactive Voice Response (IVR) system.C. Deliver training on case handling for contingent staff.D. Update the case status field values.E. Monitor service level agreements (SLAs) and notify customers.View AnswerAnswer: ACEQ2. CORRECT TEXTIf…
Q1. Which of the following statements are true about managers and forecasts? (Select all that apply)A. A manager must have their own opportunitiesB. A manager submits their own estimate of the forecastC. A manager can adjust a forecast to a higher numberD. A manager can adjust a forecast to a lower numberE. A manager can see the forecasts of every…
Q1. CORRECT TEXTIf you change a conversion rate will the previous conversion rate be stored?View AnswerAnswer: No. Previous conversion rates are not stored.Q2. Which of the following is a typical challenge for a sales organization? (Select all that apply)A. Optimizing lead managementB. Drivingmore businessC. Improving sales rep productivityD. Complete visibilityE. Poor customer satisfactionView AnswerAnswer: ACDQ3. Forecast Category "Commit" can be…
Q1. Which of the following can be synced with Salesforce for Outlook? (Select all that apply)A. ContactsB. TasksC. AccountsD. Events E.EmailsView AnswerAnswer: ABDQ2. CORRECT TEXTAs a manager, how will currencies be reported in your forecast?View AnswerAnswer: Your team's forecast amounts are converted and rolled up to the managers personal currencyQ3. CORRECT TEXTHow are currencies shown in reports?View AnswerAnswer: Amounts in…
Q1. Which of the following stage should be matched with the Forecast Category "Best Case"?A. Early pipeline stagesB. Mid pipelineC. Latepipeline stagesD. Closed and WonE. Closed and LostView AnswerAnswer: BQ2. Most common integrations in a marketing organization take place when...A. Lead GenerationB. Lead QualificationC. Revenue Management (forecasting)D. Campaign ManagementView AnswerAnswer: AQ3. CORRECT TEXTHow do territories affect forecasts?View AnswerAnswer: When you…
Q1. Which best describes the Salesforce Automation feature "Data Validaction" ?A. Ensures that we are tracking our progress towards the desired states.B. Enforces the business process.C. Identifies key stakeholders from the buy side.D. Makes sure we recognize those involved in the sales process.E. Allows to better automate the salesmethodology.F. Determines the sales stages of an organization.View AnswerAnswer: BQ2. CORRECT TEXTIf…
Q1. CORRECT TEXTPerson accounts combine the functionality of accounts with the functionality of contacts. For example, you can:View AnswerAnswer: Use contact fields and related lists on person account detail and edit pages Associate person accounts with tasks and events usingeither the Name or Related To fieldsSend individual and mass emails to person accounts Invite person accounts to multi-person eventsAdd person…