CompTIA 220-1002 Free Practice Questions

NEW QUESTION 1
A sales representative regularly modifies confidential files on a laptop and needs them to be available all the time. The sales representative will be on a six-month business trip in two weeks. A technician has been asked to assist the sales representative with saving files.
Which of the following is the BEST method to implement to prevent any data loss for the sales representative?

• A. Give the sales representative a USB security lock.
• B. Encrypt the laptop’s image on the server.
• C. Create a redundant cloud storage drive.
• D. Give the sales representative an external hard drive.

Answer: C

NEW QUESTION 2
A junior Linux system administrator needs to update system software. Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?

• A. sudo
• B. chmod
• C. grep
• D. pwd

Answer: A

NEW QUESTION 3
Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a "click here" button to resolve it. There is a timer in the pop-up. counting down the time until the computer is no longer usable. Which of the following should the technician do NEXT?

• A. Research the pop-up to see if it is a legitimate malware solution.
• B. Click on the pop-up window to resolve the issue before the time runs out.
• C. Send an email to all staff members warning them of malware on their system.
• D. Disconnect the Ethernet cable from the workstation and disable WiFi.

Answer: D

NEW QUESTION 4
A user who is running Windows 10 logs Into a machine and notices that shared drives are missing, the "My Documents* folder is empty, and personal settings are reset. Which of the following would be required to resolve the issue?

• A. Remove the registry entry and rename the local account folder.
• B. Delete or rename the local user folder.
• C. Run DISM and re-add the local power user account.
• D. Remove the user account In Credential Manager and restart the PC.

Answer: D

NEW QUESTION 5
A manager with a restricted user account receives the following error message: Windows Update cannot currently check for updates because the service is not running.
The manager contacts the help desk to report the error. A technician remotely connects to the user’s computer and identifies the problem. Which of the following should the technician do NEXT?

• A. Reboot the computer
• B. Restart the network services
• C. Roll back the device drivers
• D. Rebuild the Windows profiles

Answer: B

NEW QUESTION 6
Which of the following is considered government-regulated data?

• A. PII
• B. End-user license agreement
• C. Digital Millennium Copyright Act
• D. DRM

Answer: A

NEW QUESTION 7
A user calls a technician regarding an iOS mobile device that is having problems with standby time after a new update was applied. The technician verifies no new applications were installed since the update, but the device still has poor standby time even after the update is removed. Which of the following is the MOST likely cause of the issue?

• A. Zero-day malware
• B. Safari code injection
• C. OS corruption
• D. Overheating
• E. Time sync failure

Answer: D

NEW QUESTION 8
Which of the following is a community supported, open source OS used for both services and workstations?

• A. IOS
• B. Windows 10
• C. Linux
• D. OS X

Answer: C

NEW QUESTION 9
Which of the following must be enabled to configure 20 new machines to be booted over a network?

• A. Multi-boot
• B. Dynamic
• C. PXE
• D. GPT

Answer: C

NEW QUESTION 10
A technician responds to a call from a user who claims to have a virus on a workstation. The technician observes the following notification from the system tray:
There are 1033 infected files on this computer. Click here to disinfect.
The link is blocked by the corporate content filter and displays a message stating the site contains known malware. Which of the following should the technician complete to secure the computer with MINIMAL impact to the user?

• A. Compare the startup items and services to a known clean image, and remove any startup items not found in the other imag
• B. Run an anti-malware scan.
• C. Validate that the alerts are false positives, and disable security software on the workstation to prevent further false notifications.
• D. Back up the user’s file
• E. Restore the system to the original system image designated by corporate IT policie
• F. Restore the user’s files.
• G. Request a content filter exception to allow access to the link from the notificatio
• H. Once available, follow the instructions on the linked site.

Answer: A

NEW QUESTION 11
A user's personal settings are not saving, and a technician suspects the user's local Windows profile is corrupt. The technician wants to check the size of the ntuser.dat file, but It does not appear in the user's profile directory. Which of the following Control Panel utilities should the technician use to correct this?

• A. Folder Options
• B. Sync Center
• C. Display Settings
• D. User Accounts

Answer: A

NEW QUESTION 12
A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter “J” assigned only to the drive. Which of the following types of partitioning should be performed to give the customer full use of the 3 TB drive?

• A. GPT
• B. Dynamic
• C. Basic
• D. Extended

Answer: A

NEW QUESTION 13
A new company policy states that all end-user access to network resources will be controlled based on the users’ roles and responsibilities within the organization. Which of the following security concepts has the company just enabled?

• A. Certificates
• B. Least privilege
• C. Directory permissions
• D. Blacklists

Answer: B

NEW QUESTION 14
During the firmware upgrade of a web server, a power outage occurred. The outage caused a failure within the upgrade. Which of the following plans must be implemented to revert back to the most recent version of the firmware?

• A. Backout plan
• B. Contingency plan
• C. Alternative plan
• D. Backup plan

Answer: D

NEW QUESTION 15
A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet. Which of the following command-line tools should be used to troubleshoot this scenario?

• A. Ping
• B. Iwconfig
• C. Nbtstat
• D. Nslookup

Answer: A

NEW QUESTION 16
A technician is contacted by a user who is working from home but is unable to connect to any office resources (e.g., files, printers). The user is able to access the Internet.
Which of the following should the technician check FIRST?

• A. VPN
• B. DHCP
• C. NAT
• D. DNS

Answer: A

NEW QUESTION 17
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