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Administration Essentials for New Admins Certification Exam

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NEW QUESTION 1
CORRECT TEXT
How are Cases assigned?

  • A.

Answer: AssignmentRule

NEW QUESTION 2

You must create the business process before creating record types for each of these objects Except?

  • A. Lead
  • B. Opportunity
  • C. Case
  • D. Campaign
  • E. Solutions

Answer: D

NEW QUESTION 3

When users log in to Salesforce, either via the user interface, the API, or a desktop client Salesforce CRM confirms the log in is authorized using all of the following EXCEPT:

  • A. Salesforce CRM then checks whether the user’s profile has IP address restriction
  • B. If IP address restrictions are defined for the user’s profile, any login from an undesignated IP address is denied and any login from a specified IP address is allowed
  • C. If profile-based IP address restrictions aren’t set, then Salesforce CRM checks whether the user is logging in from an IP address she or he hasn’t used to access Salesforce CRM before
  • D. Salesforce CRM checks whether the organization has login hour restriction
  • E. If login hour restrictions are specified, any login outside the specified hours is denied.
  • F. Salesforce CRM checks whether the user’s profile has login hour restriction
  • G. If login hour restrictions are specified for the user’s profile, any login outside the specified hours is denied.

Answer: C

NEW QUESTION 4

A role has many to many relationships with the user?

  • A. True
  • B. False

Answer: B

NEW QUESTION 5

An Approval Process begins when a record is:

  • A. Created
  • B. Saved
  • C. Edited
  • D. Submitted for Approval

Answer: D

NEW QUESTION 6

Which Step is not a part of creating custom application?

  • A. Selecting tabs
  • B. Adding a logo
  • C. Selecting profiles
  • D. Creating a custom object

Answer: D

NEW QUESTION 7

If single sign-on is enabled for your organization, API and desktop client users cannot log in to Salesforce CRM unless their IP address is included on your organization’s list of trusted IP addresses or on their profile, if their profile has IP address restrictions set.

  • A. True
  • B. False

Answer: A

NEW QUESTION 8

The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required
(i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create.

  • A. A cross object formula displaying Opportunity ID on the Shipment record
  • B. A Master - Detail relationship on the Shipment object to the Opportunity object
  • C. A lookup relationship on the Opportunity object to the Shipment object
  • D. A lookup relationship with a lookup filter from Opportunity to Shipment

Answer: B

NEW QUESTION 9

Export to Excel is available for Printable Lists:

  • A. True
  • B. False

Answer: B

NEW QUESTION 10

Custom formula fields are recalculated:

  • A. Nightly
  • B. Every twenty minutes
  • C. Once per user session
  • D. Each time a user views the record

Answer: D

NEW QUESTION 11

Are custom object reports accessible when you add a custom object tab?

  • A. Yes
  • B. No
  • C. Only if the Object is not related to any other object

Answer: B

NEW QUESTION 12

Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.

  • A. True
  • B. False

Answer: A

NEW QUESTION 13

It is possible for an Account to be part of multiple Territories?

  • A. Yes
  • B. No

Answer: A

NEW QUESTION 14

What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead?

  • A. A new account and contact will be created with different Salesforce ID.
  • B. You can choose to update the existing account and contact.
  • C. The records will automattically update.
  • D. The conversion will fail.
  • E. The account and contact will automatically be overwritten

Answer: B

NEW QUESTION 15

Can you include attachments in the Data Export.

  • A. True
  • B. False

Answer: A

NEW QUESTION 16
CORRECT TEXT
Can you set Standard and Custom fields as unique or required using the Property feature?

  • A.

Answer: Noonlycustomfields.

NEW QUESTION 17
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